Shipping and return policies for Connaisseur

Shipping Info
Insured shipping only within Germany and the EU!
Return Policy
Online Dispute:
We do not take part in online dispute resolutions at consumer arbitration boards.

If you would like to return a product (e.g. damages resulting from production) or should you believe a shipment has gone lost, please get in touch with us:

Decisions are made on a case by case basis. If a refund or replacement is confirmed, the customer agrees to send the product back as a trackable shipment at his or her own expense before reimbursement.

Return address:
Connaisseur-Music KG
Kaiserstrasse 59
63065 Offenbach am Main